It's all about people
It really is. In a competitive market where we all supply similar products, our team is a major factor in what sets us apart. We work hard at getting the right team members from recruitment, during induction training and through anyone's career at Accord.
Many visitors comment that there is a great team atmosphere and a real passion for what we do. We distil this into 3 words:
- Proud of Accord and what they do;
- Professional in getting the job done;
- Friendly to our customers, suppliers and colleagues.
Our aim is to make it a pleasure for you to deal with any of us.
The personal touch
We appreciate that ordering online can be convenient for you but we still enjoy talking to our customers to help us understand your business and how you like to work.
We organise our account management structure to make it easy for you and ensure that you have access to specific expertise in each of our product categories.
You will have:
- A dedicated Business Manager who will take overall responsibility for the relationship. They will let you know about all of our product categories and pro-actively review your account with you.
- Named internal customer service contacts for different product categories.
When you talk to us, you'll understand just how much it means to live up to the Office Products Plus proposition.
Service is our advantage. We make it your advantage.