There are many things that are a given in our industry including a good range of product catalogues, an internet ordering solution, a wide range of quality own brand products, next day delivery, hassle free returns, pro-active and professional account management...to name just some of them.

At Accord, we believe that our service and approach helps us to stand out from the crowd.

• From our first meeting, we will listen to you.
  Our belief is that we should be adapting our business around what you want not what we happen to offer.  
• We will treat you as an individual, not as an account number.
  When you phone us, you will speak to a named person from a dedicated list of contacts that we will provide you with when we open your account. 
• You should expect to feel that all Accord employees are 'proud, professional and friendly'.
  Whilst we regularly add new team members, on average people stay at Accord for nearly 10 years. This provides a lot of experience for our customers to rely on. 
• We can act as your office products expert.
  Whether ordering online, by fax or over the telephone, we can pro-actively tell you if there is a better value product available for you. This can save you thousands of pounds a year.
• We will always get back to you when we say that we will.
  We know it's a horrible feeling to be left wondering if someone is getting something sorted so we stay in touch.